Shipping policy

SHIPPING COUNTRIES

We currently ship to selected countries within Europe. Please let us know if you are based outside of this area and we will do our best to find a solution. Please see our shipping countries listed below.

Germany, Austria, Belgium, Netherlands, France, England

SHIPPING RATE

1. Shipping is FREE for orders containing 2 or more products.

2. Shipping costs 3,99€ for orders containing 1 single product.

ESTIMATED DELIVERY TIME

Usually, deliveries will reach you in under 2 weeks after receiving your order confirmation email. In some cases, orders may take between 10 - 15 business days (excluding weekends and holidays) due to unforeseen circumstances.

The delivery time can be estimated as follows:

1. You receive the order confirmation email after settling the payment.

2. Your product leaves the logistics center after 3-7 business days from receiving your order confirmation email.

3. Afterwards, you will receive our shipping confirmation email including the tracking code.

4. Within Europe, your order will take 6-8 business days (not including public holidays and weekends) after leaving the logistics center.

ORDER TRACKING

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

It can take up to 48 hours for tracking info to show up in the carrier’s system.

SHIPPING TO P.O. BOXES

We are very sorry, but shipping to PO Boxes is not possible at this time.

DELIVERED PACKAGE IS LOST

We’re so sorry if the product you ordered did not arrive. Unfortunately, the process of shipping is not in our hands.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

● If none of this is the case, please contact the shipping service and ask if there is additional information from the courier. Sometimes couriers put the package somewhere and remark on the delivery slip: "Package is in the yard under the porch" or similar.

PLEASE NOTE:

If the package was marked as delivered by the carrier, but you haven’t received it, we will not cover the cost of re-shipping or refunding the order.
If you did find a mistake in your delivery address, and the package was returned to us, we can send you a replacement order, but shipping will be at your own cost.

After you found out what happened to the missing package, please get in touch with us via email/ support@spark-perform.com with the following:

● your order number

● a brief description of the issue

● the corrected address (if this was the issue)

PACKAGE LOST IN TRANSIT

For packages lost in transit, we`ll cover the cost of shipping a replacement product to you.

To find out if your package got lost in transit, please follow the steps above.

Please get in touch with us via email/ support@spark-perform.com with the following:

● your order number

● a brief description of the issue

● the carrier confirmation on the lost delivery

PLEASE NOTE:

For packages lost or damaged in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

FAULTY PRODUCT

For all products that arrived faulty, we`ll cover the cost of shipping a replacement product to you.

To receive your replacement, please contact us via email/ support@spark-perform.com with the following:

● your order number

● a brief description of the issue

● 1 photo showing the entire product clearly

● 1 photo showing the damaged part clearly

PLEASE NOTE:

For damaged products, all claims must be submitted no later than 14 days after your package got delivered by the carrier.
SPARK perform reserves the right not to re-ship, or exchange faulty goods that are returned incomplete.

1st PRODUCT EXCHANGE OR RETURN

FREE return shipping. We will cover the shipping cost of your first product exchange or return. Standard carrier rates apply for further exchanges and returns.

To initiate your 1st product exchange or return, please contact us via email/ support@spark-perform.com with the following:

● your order number

● a brief description of the issue

In return, you will receive the shipping label from us via email for Free.

After we received your returned product and all is well (product not damaged, smelly or stained) we will email you a voucher covering the product refund amount. You can redeem the voucher in our shop without a time limit. Please see our Refund Policy for more info.

PLEASE NOTE:

For product returns and exchanges, all claims must be submitted no later than 14 days after your package got delivered by the carrier.
Shipping costs will not be refunded. (Just in case you only bought one article and had to cover any.)
SPARK perform reserves the right not to re-ship, refund, or exchange goods that are returned used, stained, damaged or incomplete.

2nd/3rd/4th... EXECUTIVE PRODUCT EXCHANGE OR RETURN

Unfortunately, we are forced to charge for the shipping cost in case you consecutively exchange a product more than once. We are very sorry about that!

To initiate further product exchanges or returns, please contact us via email/ support@spark-perform.com with the following:

● your order number

● a brief description of the issue

In return, you will receive the shipping label from us via email.

After we received your returned product and all is well (product not damaged, smelly or stained) we will email you a voucher covering the product refund amount minus the shipping label cost. You can redeem the voucher in our shop without a time limit. Please see our Refund Policy for more info.

PLEASE NOTE:

For product returns and exchanges, all claims must be submitted no later than 14 days after your package got delivered by the carrier.
Shipping costs will not be refunded. (Just in case you only bought one article and had to cover any.)
SPARK perform reserves the right not to re-ship, refund, or exchange goods that are returned used, stained, damaged or incomplete.

Carrier rates for consecutive product exchanges:

COUNTRY	PRICE	WEIGHT MAX	DIMENSIONS MAX	CARRIER	TRACKED
Germany	3,85€	1kg	35x25x5 cm	DHL	yes
Germany	5,49€	2kg	max. 60 x 30 x 15 cm	DHL	yes
Belgium	10,50€	2kg	max. L + B + H = 90 cm, keine Seite länger als 60 cm	bpost	no
Netherlands	9,30€	2kg	Max. size: 38 x 26.5 x 3.2 cm, Min. size: 14 x 9 cm	postnl	yes
Austria	9,90€	10kg	max. 45, the parcel's longest and shortest side add up to 45 cm max	post.at	yes
UK	11,79€	0,75kg	max: 35.3 x 25 x 2.5, Minimum letter size: Not less than 9cm x 14cm	Royal Mail	yes
UK	13,57€	2kg	Max size: Length + width + depth no more than 90cm with no single side longer than 60cm, Minimum parcel size: Not less than 10.5cm x 14.8cm	Royal Mail	yes

For further information on product returns and exchanges kindly see our Refund Policy.